FREQUENTLY ASKED QUESTIONS
Q: What is the standard production time for my order?A: Our standard production time is 5-7 business days from the date your art is approved plus shipping transit time for most products. Custom awards require 10-15 business days production time from the date your art is approved, plus shipping transit time. Please let us know your in hands date in the notes section when placing your order. Orders with quantities of 100 pieces or more will require extended production time. Please contact customer service to discuss the production schedule for your order of 100 pieces or more.
You do not need your artwork, text or personalization to place an order. It is important we get the order process started by cutting, polishing, and prepping your awards first. You can send your artwork a few days later to help ensure your pieces arrive on time and are ready to engrave.
Q: When will I be emailed an art proof?A: Depending on whether your order is a rush or standard production time, proof schedules may vary. For rush orders, you should see a proof within 48 business hours. For orders that have a standard turnaround time, please allow 3 to 5 business days for your proof to arrive.
***Please note: We email art proofs for all orders that require engraving. We will not proceed with the engraving process until we receive customer approval. Written approvals are necessary before the order can be scheduled into production. We ask customers to reply to emailed art proofs within a 24-hour timeframe. Approvals received after 24 hours may require Next Level Awards to ship your order using an expedited shipping method so that we may meet your firm in hands date. Increased shipping cost due to expedited shipping are passed on to the customer and will not be covered by Next Level Awards. Late approvals may require Next Level Awards to charge rush production charges. It is the customer's responsibility to make sure that the art proof is correct. Please be sure to carefully review your art proof for spelling & grammatical errors, as well as errors in the art layout and design before approving artwork. Once you have approved the art proof, responsibility for any mistakes shifts to the customer.